TennisDNA- Seamless Administration ...
SEPARATE ADMINISTRATION & COACHING
TennisDNA has an administrator who is NOT an on-court coach. This eliminates the core issue for most coaching operations - full-time coaches taking on administrative responsibilities. A coach, who is often coaching for 40+ hour per week, is not in the proper position to be an effective administrator. We recognized this and fixed the problem once and for all by making our administrator have no coaching obligations.
MAINTAINING UP-TO-DATE INFORMATION
TennisDNA’s administrator makes sure that any information about the program is accurate and up to date. Nothing is more frustrating for a sports participant than to be a victim of outdated information.Issues such as signing up for classes that are already full, signing up for classes that have changed locations, and signing up for classes that are no longer offered can be maddening to say the least. This type of issue does not happen in our program.
RESPONDING TO MEMBERS' NEEDS
TennisDNA’s administrator responds quickly and in a timely manner to all inquiries by program participants. Be it connecting them directly to one of our coaches, setting up an evaluation for entry into a class, or answering in depth questions about pour program, our administrator gets in done quickly.
ADMINISTERING DAY-TO-DAY ACTIVITIES
TennisDNA’s administrator keeps day to day coaching operations running smoothly. With a large staff, many locations, and many different classes and sign-ups, one little hiccup can mess up a whole day of classes. Our administrator exists to make sure that issues do not arise in the first place, and when theyinevitably do, they are handled in an efficient manner.
PROMOTING THE PROGRAM & KEEPING MEMBERS INFORMED
Our administrator make sure that all important information is received directly by members and program participants. More than just making the information available on the website, our administrator makes sure that emails are sent and flyers are given out regarding all important events and information.