Policies

REGISTRATION AND PAYMENT:

Payments are due at the time of the online registration. If payment is not received before or the day of your first class we cannot guarantee a spot for your child. If payment is not received after the first week of classes your child will be dropped from the class and will not be allowed to participate until receipt of payment without a makeup class for the missed date.

ALL SALES ARE FINAL:

Once registered and paid, players are considered signed-up. In the event that players cannot come to the session they signed up for, they will be offered another option, such as another class that is suitable for their level or the ability to use the money toward private lessons. Participants will have their money refunded only if there are no available options for them to use the money in other TennisDNA programs. Participants not being available to make the offered programs will not be a reason for a refund to be given. 

RAINOUT POLICY:

  •  Participants will be notified by email as soon as we have made the call to cancel a class for weather. We generally make the call 2 hours prior to the start of class. If we misjudge the weather, and it begins raining during class, we will notify parents via email and wait with any participants in a sheltered area until they can be picked up.  

  • Participants of spring/fall programs, as well as summer weekly programs will be offered a makeup in the event that a class is cancelled due to rain before class has started. If participants cannot come to the makeup time offered, then they will forgo the cost of that class. If there are a large number of rainouts in a given season, then TennisDNA will make a judgement call on credits to be offered. If a class must be stopped for weather-related reasons after the class has already begun, no credit or makeup will be offered.  

  • Registrations for summer swim/tennis classes will have 1 rainout per two weeks built into the price. This means that participants of the full 6 weeks will only be offered makeups or credits in the event that there are more than 3 rainouts during that 6 week period. If a class must be stopped for weather-related reasons after the class has already begun, no credit or makeup will be offered. 

  • If a summer camp is rained out, and we make the call before the start of camp that day, then a makeup or credit will be offered to all participants. If class is cancelled for weather after camp has started, but before half of the camp has went by, then a half credit or makeup will be offered. If class is cancelled for weather after half of the camp has went by, no refund or credit will be offered.  

CANCELLATIONs, REFUNDS, AND MAKEUPS:

  • All cancelations must be made 24 hours in advance for a participant to be eligible for a refund or makeup.  Cancellations must be made by emailing admin@tennis-dna.com, as well as texting or emailing the individual coach in the case that you are cancelling attendance for a private lesson.  

  • Makeups within the same session will be offered in the case of a missed class with proper notification.  

  • A refund will be issued in the case that there are no makeup options due to a particular class being held only once per week, or due to all programs being full. No refund will be given if a makeup is offered and the participant cannot make that time.  

  • Except for weather related cancellations, a maximum of one refund or makeup will be offered per session.  

DISCOUNTS:  

  • One discount per registration: At the time of registration, if offered, only one discount can be applied for each program.  

  • Summer Camp bulk discounts: Bulk discount rates for summer camps will only apply if registrations are made before the start date of the first week of camp. If camp weeks are accumulated over the course of the summer, discount rates will only apply to extra weeks that meet each pricing threshold.  

CLASS CANCELLATION POLICY:

We reserve the right to close registration for full sessions and to cancel those under-enrolled. Tennis classes can be canceled due to weather and we will try to reach participants as quickly as possible by phone, text, or email. Accounts will not be charged for cancellations and we will try to help reschedule you as quickly as possible. 

PARTICIPANT CANCELLATION OF SUMMER CAMPS:

TennisDNA reserves the right to reschedule classes as needed. Reasons include staffing, low or high attendance, and other circumstances.

UPDATED REFUND POLICY DUE TO COVID19 CLOSINGS: 

 If there are further shutdowns due to COVID-19, then refunds/credits for missed programs will be given after courts reopen and we are running programs again.  

For any questions or inquiries, please contact us: